Privacy Policy
Vilux is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your information when you use our app for authenticating luxury items.
1 Information We Collect
- Personal Information: When you register, we collect information such as your name, email, phone number, and payment details to facilitate account setup and payment processing.
- Item Information: Information about the item submitted for verification, including images and descriptions, to assist in the legit-checking process.
- Usage Data: We may collect information about how you interact with the app, including device type, IP address, and usage patterns, to enhance app functionality and user experience.
2 How We Use Your Information
- To process legit-checking requests, provide customer support, and ensure app functionality.
- For payment processing and maintaining transaction records.
- To improve our services, conduct research, and prevent fraud.
3 Information Sharing
- We do not share your personal information with third parties, except with trusted partners for payment processing and fraud prevention.
- Information may be shared if legally required, such as in response to a court order.
4 Data Security
- Vilux uses industry-standard measures to protect your data, but no system is fully secure. Please ensure you maintain strong password security.
5 Data Retention
- We retain data only as long as necessary for business and legal purposes.
6 Your Rights
- You have the right to access, modify, or delete your personal information. Contact us at vilux.id@gmail.com for requests or questions regarding your data.
Terms and Conditions
These Terms and Conditions (“Terms”) govern your use of Vilux’s legit-checking services. By using the app, you agree to these Terms.
1 Services Offered
- Vilux offers an authenticity-checking service for luxury items. After registration and payment, users can submit items for verification by Vilux’s team.
2 User Obligations
- You must provide accurate and complete information when registering and submitting items for verification.
- You agree not to use the app for any unlawful purposes, including submitting counterfeit items knowingly.
3 Payment and Refunds
- All legit-check services are paid services. Payment must be completed before a legit-check request is processed.
- Refunds will be issued only under specific conditions, such as the inability of Vilux to complete the verification process due to data errors or incapabilities to check your items. Refund process will be generated as vouchers eligible for your next purchase of our service.
4 Intellectual Property
- All content, including logos, trademarks, and software, is the intellectual property of Vilux. Unauthorized use is prohibited.
5 Limitations of Liability
- Vilux is not liable for errors or omissions in the verification process, or for any losses resulting from the use of our services.
- Vilux does not guarantee the accuracy or infallibility of results; users assume all responsibility for the final use of verification results.
6 Termination
- Vilux reserves the right to terminate or suspend access for users who violate these Terms.
7 Changes to Terms and Policy
- Vilux may update these Terms and the Privacy Policy. Continued use of the app implies acceptance of updated policies.
8 Contact Information
- For questions regarding these Terms, please contact us at vilux.id@gmail.com